Terms and Conditions of Supply
Please read the following important terms and conditions before you buy any supplements, equipment or other goods on our site.
Welcome to Select a Supplement! Thanks for visiting our site.
Summary of some of your key rights:
|Up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
In this contract:
- We, us or our means Centurion Supplements Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ; and
- You or your means the person using our site to buy goods from
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
- e-mail firstname.lastname@example.org; or
- telephone 020 3633 1244 (local rates apply for calls from within the United Kingdom). We may record calls for quality and training purposes.
Who are we?
|We are registered in England and Wales under company number: 10081715.
Our registered office is at: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Our VAT number is: 240884403.
1.1 If you buy goods on our site you agree to be legally bound by this contract.
1.2 You may only buy goods from our site for non-business reasons.
1.3 This contract is only available in English. No other languages will apply to this contract.
2. Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. This key information is set out in these terms and conditions and Confirmation Email (see clause 3.2.3).
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3. Ordering goods from us
3.1 Below, we set out how a legally binding contract between you and us is made.
3.2 You place an order on the site by means of our checkout process. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
3.2.1 When you place your order at the end of the online checkout process (when you click on the payment button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
3.2.2 We may contact you to say that we do not accept your This is typically for the following reasons:
a. the goods are unavailable;
b. we cannot authorise your payment;
c. we are unable to ship the goods to you;
d. you have ordered too many goods; or
e. there has been a mistake on the pricing or description of the goods.
3.2.3 We will only accept your order when we email you to confirm this (Shipment Email). At this point:
a. a legally binding contract will be in place between you and us; and
b. we will dispatch the goods to you.
3.3 If you are under the age of 18 you may not buy any goods from the site.
4. Right to cancel this contract
4.1 You have the right to cancel this contract within 14 days without giving any reason.
4.2 The cancellation period will expire after 14 days from the day of receipt of the goods.
4.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email. You can use the model cancellation form set out in the box below, but it is not obligatory.
To Centurion Supplements Ltd (email@example.com):
I hereby give notice that I cancel my contract of sale of the following goods:
[insert details of goods],
Ordered on [insert date of order],
Name of consumer(s),
Address of consumer(s),
4.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5. Effects of cancellation
5.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
5.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you – you should return the goods in unused and otherwise re-saleable condition. For sealed packages of supplements, this means you must not open the seal on the package.
5.3 We will make the reimbursement without undue delay, and not later than:
5.3.1 14 days after the day we received back from you any goods supplied, or
5.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
5.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
5.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5.5 If you have received goods:
5.5.1 you shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.
5.5.2 you will have to bear the cost of returning the goods.
5.5.3 you are only liable for any diminished value of the goods resulting from their being handled beyond what is necessary to establish the nature, characteristics and functioning of the goods.
6.1 We use independent contractors to deliver our goods. If you want to see your delivery options, visit our Delivery and Returns webpage before you place your
6.2 We are unable to deliver to locations outside the United Kingdom.
6.3 Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. If we are unable to deliver the goods within 30 days of your order, we will inform you as soon as possible and you will be entitled to cancel the order and obtain a refund or credit for any sum that has been paid by you or debited from your credit card for the goods. We will not be liable for any loss or damage suffered by you through any delay in delivery.
6.4 If something happens which:
6.4.1 is outside of our control, and
6.4.2 affects the estimated date of delivery
we will let you have a revised estimated date for delivery of the goods.
6.5 Delivery of the goods will take place when we deliver them to the address that you gave to us.
6.6 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
6.6.1 let you know;
6.6.2 cancel your order; and
6.6.3 give you a refund.
6.7 If nobody is available to take delivery, please contact us using the contact details at the top of this page.
6.8 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
6.9 We may deliver your goods in installments.
7.1 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
7.2 Your credit card or debit card will be charged when you click on the payment button during the payment process.
7.3 If your payment is not received by us and you have already received the goods, you:
7.3.1 must pay for such goods within 7 days, or
7.3.2 must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
7.4 If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your We will try to contact you to let you know if we intend to do this.
7.5 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 4 and 5.
7.6 The price of the goods:
7.6.1 is in pounds sterling (£)(GBP);
7.6.2 includes VAT at the applicable rate; and
7.6.3 does not include the cost of delivering the goods which we will agree with you at the time you place your order.
7.7 We do not store credit card details.
8. Nature of the goods
8.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
8.1.1 are of satisfactory quality;
8.1.2 are fit for purpose; and
8.1.3 match the description.
8.2 We must provide you with goods that comply with your legal rights.
8.3 The packaging of the goods may be different from that shown on the site.
8.4 While we try to make sure that:
8.4.1 all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 2% in weight, or the number of supplements in a package. We obtain our products pre-packaged as produced by the manufacturer
8.4.2 the colours of our goods and their packaging are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use;
8.4.3 the ingredients set out in the site are identical to those advertised, there may be minor discrepancies due to changes made by the manufacturer from the information we are provided in respect of the products.
8.5 Our policy is to improve our products continually, and so we reserve the right to make minor technical changes to the specification of the goods without affecting their function, quality or price.
9. Faulty goods
9.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
9.1.1 visit our webpage: Delivery and Returns;
9.1.2 contact us using the contact details at the top of this page; or
9.1.3 visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06.
9.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
9.3 Please contact us using the contact details at the top of this page, if you want:
9.3.1 us to repair the goods;
9.3.2 us to replace the goods;
9.3.3 a price reduction; or
9.3.4 a refund.
10. End of the contract
10.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
11. Limit on our responsibility to you
11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
11.1.1 losses that:
a. were not foreseeable to you and us when the contract was formed; and
b. that were not caused by any breach on our part.
11.1.2 business losses
11.1.3 losses to non-consumers
12.1 We will try to resolve any disputes with you quickly and efficiently.
12.2 If you are unhappy with:
12.2.1 the goods;
12.2.2 our service to you; or
12.2.3 any other matter
please contact us as soon as possible.
12.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
12.3.1 let you know that we cannot settle the dispute with you; and
12.3.2 you may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: http://ec.europa.eu/consumers/odr/.
12.4 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract.
12.5 Relevant United Kingdom law will apply to this contract.
13. Third party rights
13.1 No one other than a party to this contract has any right to enforce any term of this contract.