Payment Process

With Klarna you can pay now or after delivery (within 14 days of shipping).

Klarna Payment Process

Who is Klarna?
Klarna is a payment service provider from Sweden. They take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use.

I have been asked to go to Klarna’s site. Is this correct?
If you have chosen to Pay After Delivery (with a 14 day grace period), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply.

If Klarna gives me the option to Pay After Delivery within 14 days, does a credit search take place against me?
Neither Klarna nor Select a Supplement run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.

What information do I need to provide when making a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. It’s very important that you provide the correct contact details, otherwise you will not receive the payment information and will be liable for delayed payment fees.

Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Select a Supplement. All transactions take place via connections secured with the latest industry standard security protocols.

May I deliver to an address other than my billing address?
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

Why have I not been offered Pay After Delivery?
Pay After Delivery is not always universally available. The Pay After Delivery method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

How do I pay for my order?
If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order.

I’ve received an invoice, but I’ve not yet received my goods?
With Klarna’s Pay After Delivery, you have 14 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact Select a Supplement to check on delivery. You can also contact Klarna Customer Service so that they can postpone the due date on your payment.

I still have questions regarding payment, can I speak to someone at Klarna?
Visit Klarna Customer Service for Live Chat or call 020 300 50833.