FAQ’s

You will find answers to most questions below. If you require further assistance, please call Customer Services.

What payment options do you offer?

You can pay now with a debit or credit card or pay after delivery. If you choose to pay after delivery, you will receive an email from Klarna with an invoice and details of how to pay within 14 days of shipping.

See the payment process page for more details.

What delivery options do you offer?

All orders that weigh 2kg or less will be sent via Royal Mail.

All orders that weigh over 2kg will be sent via DPD.

How long will delivery take?

Estimated delivery time for a UK mainland or Northern Ireland order is 2-3 working days.

What do I do if I have not received my order?

If you have not received your order please contact Customer Services.

What do I do if I have received a damaged item?

If you think there is a fault with your items please contact Customer Services. We may require an image of the damaged item to send a replacement or process a refund.

Do not dispose of the item. We need to be notified of any damage within 7 days.

What do I do if I have received an incorrect item?

If you have received an incorrect item, please contact Customer Services. We need to be notified of any discrepancies within 7 days. We may require an image of the damaged item to send a replacement or process a refund.

How do I return an item?

Non-defective products can be returned within 14 days of receipt of goods, in new condition with all original packing material and invoice/receipts for a refund. You will have to bear the cost of returning the goods.

If you would like to return a product, please do the following:

  • Email us at sales@selectasupplement.com or call us on 020 3633 1244
  • State your order number, the product and the reason for return. We will confirm the address you need to return the item to
  • Pack the item securely and include inside the package your order number, name and address
  • Obtain proof of postage from the Post Office when you send your item to us. This is so that we are able to process your refund or replacement in the rare event that your item is lost in transit
  • If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card used to purchase the item.

Can I exchange a product?

Yes you can, provided the products return to our store within 14 days of receipt of goods and are in the same condition which they left. The costs for the shipping to return the parcel and the costs for the replacement to be sent out are borne by the customer.

If you would like to return a product, please do the following:

  • Email us at sales@selectasupplement.com or call us on 020 3633 1244
  • State your order number, the product and the reason for return. We will confirm the address you need to return the item to
  • Pack the item securely and include inside the package your order number, name and address
  • Obtain proof of postage from the Post Office when you send your item to us. This is so that we are able to process your exchange in the rare event that your item is lost in transit
  • If your requested replacement is no longer available, we will process a refund back to the original credit/debit card used to purchase the item.

Where can I get information about supplements?

Check out our Articles and Product Category pages for information about supplements.